education

M.A. in English
University of California at Los Angeles
Los Angeles, California

B.A. in English, Cum Laude, Phi Beta Kappa
Occidental College
Los Angeles, California

Graduated, Phillips Academy
Andover, Massachusetts

Completed numerous continuing education courses, including courses in graphic design, Photoshop, color theory, WinHelp and JavaHelp online help systems, and XML.
 

awards

2007, Awards of Merit (two)
Society for Technical Communication
Technical Publication Competition

2002, corporate award of recognition for special accomplishment
SBE, Inc.

1993, Award of Merit in Telecommunications Software Documents
Society for Technical Communication
Technical Publication Competition

1989, Excellence in Systems Manuals
Society for Technical Communication
Technical Publication Competition

1988, Award of Excellence
Society for Technical Communication
Technical Publication and Art Competition